1. Tariff

Full English Breakfast is normally served, except for early morning departures when only continental breakfast is supplied. Late arrivals - Guests who have booked half board who arrival after the restaurant has closed, a cold meal is provided. There is no VAT in the Channel Islands.

2. Making a Booking

When you make your booking you must complete the on-line booking form accepting on behalf of your party the terms of the booking conditions.

Unless you book 8 weeks or less before departure date, you must pay us a deposit of £50 per person with your on-line booking form and the balance of your holiday with the balance of your holiday price to reach us no later than 8 weeks before your departure date.
If you fail to pay the balance by the due date, we are entitled to treat your holiday as cancelled by you. This makes you liable for cancellation charges (see clause 3).
If you book 8 weeks or less before your departure date, you must pay your holiday in full when booking. We accept payment by Access or Visa card.

3. Cancellation

If you book and subsequently cancel, you must submit the cancellation in writing by letter or email and the following scale of charges will apply:

Accommodation only:
Number of days before arrival when we receive your cancellation Amount of cancellation charges expressed as a percentage of the holiday price
More than 56 days Loss of deposit
56 - 29 days 35%
28 - 15 days 50%
14 - 3 days 65%
2 days or less 100%

All being percentages of the total cost. Insurance monies are non-refundable.

4. Children and extra beds

If you book and subsequently cancel, you must submit the cancellation in writing by letter or email and the following scale of charges will apply:
Accommodation only: All children under 2 free of charge in a cot.
All children from 2 to 11 years are charged 50 % of the room stay per night and person for extra beds.
One older child or adult is charged 100 % of the room stay per night and person in an extra bed.
Maximum capacity of extra beds/babycots in a room is 1.

5. Deposit

A fixed amount of GBP 100 per room will be charged on the day of booking and is non-refundable.
A contract will exist when we issue our confirmation invoice.

6. Content

All material on this Site is protected by copyright, and the Site’s design, text and graphics (including photographs) and their selection and arrangement belong to Modern Hotels.

Any use of any of this material or any reproduction of the Site’s content is strictly prohibited except where expressly permitted under these Terms.


7. Online Reservations / Occupancy

If you use the Modern Hotels reservation facility included in this Site, the terms and conditions regarding availability, prices and cancellation apply to each room rate quoted. You should read carefully the booking conditions before completing your reservation. Any special needs must be notified in advance. All reservations are subject to availability.

8. Maximum number of guests per room

Twin and double bedded rooms accommodate a maximum of 2 guests (2 adults or children occupying a bed and excluding infants in a cot). Twin and double rooms with an extra bed accommodate a maximum of 3 guests (2 adults and 1 child (aged under 12) occupying a bed and excluding infants in a cot). Family rooms accommodate a maximum of 4 guests (2 adults and 2 children occupying beds and excluding infants in a cot).

Bookings for more than the maximum number of guests in any room type will not be accepted. We also reserve the right to adjust the room type to reflect the number of guests booked.

9. Dogs and other pets

We regret that facilities for dogs and pets are not available.

10. Valuables

The Management respectfully declines responsibility for the loss of, or damage to any guests property unless deposited with reception and a receipt obtained.

11. Cheques

Cheques are accepted one week prior to departure only if supported by a Bankers Card up to the amount stated on the card.

12. Credit Cards

Your hotel will be pleased to accept Visa, MasterCard, Visa Debit for all hotel services. American Express cards will be subject to a 3% charge when making a payment.

13. Alterations by Us

It may be necessary to transfer your booking to another hotel within the Group. In the unlikely event of this happening you will be advised and, if you are not satisfied with the alternative, a full refund will be made.

14. Data

Users purchasing products on the Site may receive promotional mailings and e-mails from Modern Group companies. Your personal details will not be passed to any other third parties except where necessary to process your booking or enquiry. When you submit your booking or request to us you agree that we may use and transfer your personal information in this manner.

15. Right of Access to Data

We will provide a summary of any personal information held upon request. This information will only be sent to the e-mail address on file for the name associated with it. To obtain an information summary please e-mail vici.martin@modernhotels.com Modern Hotels Group, its contractors, agents, owners, and employees are not responsible for the content or the privacy policies of other web sites to which this Site may link.

YOUR CONTRACT IS WITH MODERN TRAVEL CENTRE LTD, a member of ABTA.

1. Your Holiday Contract

When you make a booking, you guarantee that you have authority to accept and do accept on behalf of your party the terms of this contract. A contract will exist as soon as we issue confirmation of booking. This contract is made on terms of this booking agreement together with the essential information.

2. Your Financial Protection

We provide full financial protection for our package holidays. When you buy an ATOL protected air holiday from us, you will receive a confirmation invoice from us (or via the authorised agent through which you booked) confirming your arrangements and your protection under our Air Travel Organisers Licence number 752. In the unlikely event of our insolvency, the Civil Aviation Authority will ensure that you are not stranded abroad and will arrange to refund any money you have paid to us for an advance booking. For further information, visit the ATOL website at www.atol.org.uk. The price of our air holiday packages include the amount of £2.50 per person as part of the ATOL protection contribution (APC) we pay to the CAA. This charge is included in our advertised prices. When you buy a package holiday that doesn’t include a flight, protection is provided by way of a bond held by ABTA with Natwest Bank LTD.

3. ABTA

We are a member of ABTA, membership number V3101. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct. We can also offer you an arbitration scheme for the resolution of disputes arising out of, or in connection with this contract. The arbitration scheme is arranged by ABTA and administered independently. It provides for a simple and inexpensive method of arbitration on documents alone with restricted liability on you, in respect of costs. Further information on the code and ABTA’s assistance in resolving disputes can be found on www.abta.com.

4. Your Holiday Price

➀ We reserve the right to alter prices of any of the holidays shown in our brochures. You will be advised of the current price of the holiday that you wish to book before your contract is confirmed.

➁ When you are booking purely accommodation only, you must pay a deposit equivalent to the first night’s accommodation rate. If you have booked a package with Modern Travel Centre inclusive of travel, the deposit required is £100.00 per person. On occasion, the deposit required may be higher than the above and you will be informed of this before the booking is finalised. The balance of the price of your travel arrangements must be paid at least 8 weeks prior to your first night’s stay. If the deposit and/or balance is not paid in time, we may cancel your travel arrangements. If the full balance is not paid in time, we shall retain your deposit. All monies you pay to the agent are held by him on our behalf at all times.

➂ For Advanced Registered holidays (which will be clearly identified in advance), where we cannot confirm all components of the booking at the time of issue (e.g. Flight operating dates), we will endeavour to inform you as soon as possible of the full details. Should we be unable to confirm any components, you may opt to accept revised alternatives with any applicable price adjustments or receive an immediate refund of any monies paid.

➃The price of your travel arrangements can be varied due to changes in transportation costs such as fuel, scheduled airfares and any other airline cost changes which are part of the contract between airlines (and their agents) and the tour operator or organiser. Also, government action such as changes in Value Added Tax, local taxes (or any other government imposed changes) and currency changes in relation to an exchange rate variation, may also cause variation. The package price that you have been quoted will be the final charged rate, unless government based action is imposed.

In the case of any small variation, an amount equivalent to 2% of the price of your travel arrangements, which excludes any amendment charges, will be absorbed or retained. For larger variations, this 2% will still be absorbed for increases but not retained from refunds. In either case there will be an administration charge of £1.00 per person together with an amount to cover agents' commission. If this means that you have to pay an increase of more than 10% of the price of your travel arrangements, you may cancel your travel arrangements and receive a full refund of all monies paid, except for any amendment charges. Should you decide to cancel for this reason, you must exercise your right to do so within 14 days from the issue date printed on your final invoice. Whether you cancel or not you will also be entitled, on the terms set out in respect of major changes in paragraph 5 below, to accept an offer of alternative travel arrangements from us, if we are able to do so and compensation as set out below. Should the price of your holiday go down due to the changes mentioned above, by more than 2% of your holiday cost, then any refund due will be paid to you. Please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contracts and other protection in place.

5. If You Change Your Booking

If, after our confirmation invoice has been issued, you wish to change your travel arrangements in any way, for example your chosen departure date or accommodation, we will do our utmost to make these changes but it may not always be possible. Any request for changes to be made must be in writing from the person who made the booking or your agent. You will be asked to pay an administration charge of £25, and any further cost we incur in making this alteration. You should be aware that these costs could increase the closer to the departure date that changes are made and you should contact us as soon as possible. Note: Certain travel arrangements (e.g. some types of airline ticket) may not be changeable after a reservation has been made and any alteration request could incur a cancellation charge of up to 100% of that part of the arrangement. A ‘change’ is deemed to be a correction or an enhancement to the existing holiday. If you request major alterations to your holiday (this includes, for example, changing dates of travel or any changes of significance, in respect of the original holiday), this will be termed a cancellation and charges, as per Paragraph 6, will apply.

If you alter any arrangements during your holiday (for example, checking out of the hotel early), no refund for unused accommodation or services will be made. Where flights are not used, this is likely to result in the flights on your itinerary to be automatically cancelled by the airline. We will not be held liable to any losses or expenses you incur, as a result of this.

6. If You Cancel Your Holiday

You, or any member of your party, may cancel your travel arrangements at any time. Written notification from the person who made the booking or your travel agent on your behalf must be received at our offices. Since we incur costs in cancelling your travel arrangements, you will have to pay the applicable cancellation charges up to the maximum shown in paragraph 7. Note: If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges.

If one member of the party wishes to cancel, this may mean that the accommodation booked will be under-occupied and will result in the remaining occupants having to pay any applicable supplements to retain the booking e.g. changing a twin room to a single room. The person who cancels will still remain liable to pay cancellation charges as per the scale below.

Accommodation Only:
Number of days before arrival when we receive your cancellation Amount of cancellation charges expressed as a percentage of the holiday price
More than 56 days Loss of deposit
56 - 29 days 35%
28 - 15 days 50%
14 - 3 days 65%
2 days or less 100%


Accommodation with travel included:
Number of days before arrival when we receive your cancellation Amount of cancellation charges expressed as a percentage of the holiday price
More than 56 days Loss of deposit
56 - 43 days 30%
42 - 29 days 50%
28 - 15 days 75%
14 - 8 days 90%
7 days or less 100%


If you are prevented from taking your holiday, you may transfer your booking to someone who could have booked the holiday originally, subject to the approval of all interested suppliers. You must give us reasonable notice before the departure date to enable us to change airline bookings, etc. – this normally requires at least 21 days notice. A transfer fee of £25 per person will be charged plus any additional costs we incur (e.g. fare difference). If you transfer the booking before paying the balance of the price, you will remain liable to pay it (and our transfer fees) if the transferee fails to do so. Some airlines restrict or do not permit the facility to change names on bookings and it may therefore not be possible to transfer your booking. In this case, your booking will be treated as a cancellation and you will be liable to pay cancellation charges as detailed above. If you are to change this with less than 21 days notice, this may not be possible and this will be treated as a cancellation.

7. If We Change or Cancel Your Holiday

It is unlikely that we will have to make any changes to your travel or hotel arrangements, as we plan the arrangements many months in advance. Occasionally, we may have to make changes and we reserve the right to do so at any time. Most of these changes will be minor and we will advise you or your agent of them at the earliest possible date. We also reserve the right in any circumstances to cancel your travel arrangements. For example, if the minimum number of clients required for a particular travel arrangement is not reached, we may have to cancel it. However, we will not cancel your travel arrangements less than 4 weeks before your departure date, except for reasons of force majeure or failure by you to pay the final balance. If we are unable to provide the booked travel arrangements, you can either accept an offer of alternative travel arrangements of comparable standard from us, if available, or have a refund of all monies paid. Please note that carriers such as airlines used in the brochure may be subject to change. Any changes to the actual airline/ferry company after you have received your tickets will be notified to you as soon as possible and in all cases at check-in or at the boarding gate. Such a change is deemed to be a minor change. Other examples of minor changes include alteration of your outward/return flights by less than 12 hours, changes to aircraft type, change of accommodation to another of the same standard. If we make a major change to your holiday, we will inform you or your travel agent as soon as is reasonably possible, if there is time before your departure. You will have the choice of either accepting the change of arrangements, accepting an offer of alternative travel arrangements of comparable standard from us, or cancelling your booked holiday and receiving a full refund of all monies paid.

8. Force Majeure

This means that we will not pay you compensation if we have to cancel or change your travel arrangements in any way because of unusual or unforeseeable circumstances beyond our control. These can include, for example, war, riot, industrial dispute, terrorist activity and its consequences, natural or nuclear disaster, fire, adverse weather conditions.

9. Delays

It is our policy that once you have checked-in, you are the responsibility of the carrier. Adverse weather conditions can result in delays, diversions and even cancellation of some services. Transport may also be cancelled due to technical problems or force majeure. Except where this leads to a significant alteration to contacted services, we will not be liable for any loss or expense incurred in such cases, nor obliged to refund any payment for unused accommodation or services at our hotels. Where we have a representative present, we will always try to help you to make appropriate arrangements for meals and/or accommodation if your transport is delayed. You will be responsible for paying for any extra meals or travel services. However, if you have purchased holiday insurance, you may find that it will pay certain benefits in the event of delays.

10. Your travel arrangements

When you book your holiday, we will give you the best information we have about your travel dates, time, routing, carrier and aircraft type. However, carriers can and do change dates, times and routing at very short notice and we cannot control these changes. When such changes are made, we will do our best to help you make arrangements to minimise inconvenience to you.

If we are notified in advance, by the airline, of schedule changes affecting your itinerary, we will notify you (if there is time to do so before departure). If the timing change is two hours of less, this will be advised to you on your travel documentation when issued. If the schedule change is more than 12 hours, you may choose to cancel your holiday and receive a full refund and, save where the change is for reasons of force majeure, you will have a right to compensation. We cannot accept responsibility if you miss you departure because you check-in late.

11. If You Have A Complaint

If you have a problem during your holiday, please inform the relevant supplier (i.e. your travel agent) and a resort representative immediately, who will endeavour to address your issue. If your complaint is not resolved locally, please follow this up within 28 days of your return home, by writing to our Customer Services Department at Modern Travel Centre, Roseville Street, St. Helier, Jersey, Channel Islands, JE1 4HE; giving your booking reference and all other relevant information regarding your booking and stay. Please keep your letter concise and to the point. This will assist us to quickly identify your concerns and ensure swift response.

It is strongly suggested that you communicate any complaint to the supplier of the services in question, as well as to our representative without delay and complete a feedback report whilst in the hotel. If you fail to follow this simple procedure, we will have been deprived of the opportunity to investigate and rectify your complaint whilst you were in the resort and this may affect your rights under this contract.

11. If You Have A Complaint

Disputes arising out of, or in connection with this contract which cannot be amicably settled may be referred to arbitration, if the customer so wishes, under a special scheme arranged by the Association of British Travel Agents, and administered independently by the Chartered Institute of Arbitrators.

The scheme provides for a simple and inexpensive method of arbitration on documents alone with restricted liability on the customer in respect of costs. Full details will be provided on request or can be obtained from the ABTA website (www.abta.com). The scheme does not apply to claims for an amount greater than £5,000 per person. There is also a limit of £25,000 per booking form. Neither does it apply to claims, which are solely in respect of physical injury or illness or their consequences. The scheme can however deal with compensation claims, which include an element of minor injury, or illness subject to a limit of £1,000 on the amount the arbitrator can award per person in respect of this element. The application for arbitration and Statement of Claim must be received by the Chartered Institute of Arbitrators within nine months of the date of return from the holiday. Outside this time limit arbitration under the scheme may still be available if the company agrees, but the ABTA code does not require such agreement. For injury and illness claims, you may like to use the ABTA / Chartered Institute of Arbitrators Mediation Procedure. This is a voluntary scheme and requires your tour operator to agree for mediation to go ahead. The aim is to help you resolve your dispute in a quick and cost effective way. Details are available upon request or from www.abta.com.

13. Our Liability to You

➀ We accept responsibility for death, injury or illness caused by the negligent acts and/or omissions of our employees or agents, our suppliers and sub-contractors, whilst acting within the scope of, or in the course of their employment in the provision of your travel arrangements. We will accordingly pay to you such damages as might have been awarded in such circumstances under English Law.

➁ In respect of travel by air and sea, and the provision of accommodation our liability will be limited in the manner provided by the relevant international convention. You can ask for copies of these international conventions from our offices (Roseville Street, St Helier, Jersey, Channel Islands. JE1 4HE).

14. Personal Injury Unconnected With Your Booked Travel Arrangements

If you, or any member of your party, suffer death, illness or injury whilst overseas arising out of an activity which does not form part of your package travel arrangements or an excursion arranged through us, we shall at our discretion, offer advice, guidance and assistance. Where legal action is contemplated and you want our assistance, you must obtain our written consent prior to commencement of proceedings. We limit the cost of our assistance to you or any member of your party to £5,000.

16. Data Protection

The contractual terms of the companies that provide the transportation for your travel arrangements will apply to this contract. These may contain terms, which affect your rights to compensation. You may ask for copies of the relevant conditions of carriage from our offices.

This brochure is our responsibility, as your tour operator. It is not issued on behalf of, and does not commit the airlines mentioned herein or any airline whose services are used in the course of your travel arrangements. Please note that in accordance with Air Navigation Orders in order to qualify for infant status, a child must be less than 2 years of age on the date of its return flight.

16. Data Protection

In order to process your booking and to ensure that your travel arrangements run smoothly and meet your requirements, we need to use the information you provide (such as name, address, e-mail address, any special needs/dietary requirements etc.). We take full responsibility for ensuring that proper security measures are in place to protect your information. We must pass the information on to the relevant suppliers of your travel arrangements such as airlines, hotels, transport companies etc. The information may also be provided to public authorities such as customs/immigration if required by them, or as required by law. We will not pass on any information to any person who is not responsible for any part of your travel arrangements. This applies to any sensitive information that you give us such as details of any disabilities, or dietary/religious requirements. (If we cannot pass this information to the relevant suppliers, we cannot provide your booking. In making this booking, you consent to this information being passed on to the relevant persons).

17. Insurance

It is advisable to take out an insurance policy at the time of booking, as you are at risk as soon as your deposit is paid to us. If you fail to make appropriate insurance arrangements in a timely manner, we will not be liable for any losses or expenses, which you may incur for claims which might normally have been covered by insurance, in respect of circumstances for which we are not responsible.

1. Disclaimer

The information available on this Website is provided on an "as is" basis without any representations or endorsements made and without any warranty of any kind whether express or implied, including but not limited to implied warranties of fitness for purpose, merchantability and accuracy.

Whilst every effort is made to ensure the accuracy of the information contained within this website, nothing contained is intended to constitute advice of any sort, whether legal or otherwise and the basis on which you acquire or make use of any information is that the information is suitable for use by you in conjunction with proper advice as to its application and adaptation for your particular requirements.

We will not have any liability to you at all if you use any information without obtaining appropriate advice. By using the Website you agree that in no circumstance shall 'Modern Hotels' be liable for any indirect, incidental, special or consequential damages, including, but not limited to, loss of business or profits or any other financial loss, arising out of or in any way connected with the use of the Website or its information, under any law or on any basis whatsoever whether contractual or otherwise.

2. Hyperlinks

The Website may contain hyperlinks to websites operated by other parties. We do not control such websites and we take no responsibility for, and will not incur any liability in respect of, their content. Our inclusion of hyperlinks to such websites does not imply any endorsement of views, statements or information contained in such websites.

3. Alteration of Terms and Conditions

We reserve the right to alter the Terms and Conditions from time to time.

4. Entire Agreement

This Agreement constitutes the entire agreement between us concerning its subject matter. Severance if any provision of this Agreement is held to be invalid or unenforceable, such provision shall be struck out and the remaining provisions shall remain in force.

5. General

Your statutory rights are not affected.

6. Jurisdiction

This Agreement shall be governed by and construed in accordance with the laws of Jersey, and each of the parties submits to the exclusive jurisdiction of the courts of Jersey.