We store and process customer data in order that we can correspond with, and take payments from, our customers. Where customers book directly with us we obtain this information from the customer, though of course if the booking is made through an agent it will be the agent that gives us the data. When we have not done business with you for two years or longer, we will delete your personal data from our computer systems and destroy any paper copies.
We ask all customers for name, address and contact information, along with any requirements for special assistance and/or dietary needs. If you’re not a national of a country in the European Economic Area (EEA) the law also obliges us to record your date of birth and your passport (or other national ID) number.
If you use our health club, we ask for your basic contact details along with relevant health information. The latter is of course essential should you unfortunately be taken ill, and it is stored and used only by the health club team solely for this purpose.
When you book with us we record information about which advertisement you found us from, so we can analyse the performance of our advertising, but we anonymise that data so you can’t be identified from it.